1. The Focal Point of Irish Social Lives
The focal point of traditional Irish social lives is the neighborhood pub. Fierce competition between pub-owners on the same street is unheard off in most small to mid-sized towns. Patrons are known to frequent multiple pubs in the same night and enjoy great rapport with regulars at all of them.
2. The Most Important Job in Irish Circles
As you may have probably imagined, the role of the man/woman behind the wooden bar of every single Irish pub is vital. The Irish bartender, besides being able to pour the perfect pint is a perfect example of a successful CRM system. What’s remarkable is the fact that all customer related information & nuances are stored in the bartender’s brain – he/she knows each regular patron’s favored drink and specific requirements, including how much height a particular gentleman prefers on top of his pint. As you can imagine, bar-tending is a very privileged profession in these parts of the world – a stark contrast to how we perceive it in India.